Certificate IV in Business

Certificate IV in Business(Operations)
BSB40120 I CRICOS CODE 105129K

The course has been designed so that by the completion of the course the learner has gained both core knowledge and specialized technical skills and knowledge. On completion of the course the learner will be able to demonstrate skills and a broad knowledge base in a wide variety of business situations and contexts.  They apply solutions to a defined range of unpredictable problems and analyze and evaluate information from a variety of sources.  They may provide leadership and guidance to others with some limited responsibility for the output of others.

They may provide leadership and guidance to others with some limited responsibility for the output of others. This course is comprised of 10 units, 1 core unit and 9 elective units.

Career Opportunities

With relevant working experience graduates of BSB40120 – Certificate IV in Business course may gain employment in administration job roles including:

  • Accounts Clerk,
  • Customer Service Advisor
  • Office Administration Assistant
  • E-business Practitioner
  • Community and personal services officers

To view outcomes about employment prospects for this qualification see


Course Units

  • BSBCRT411 Apply critical thinking to work practices
  • BSBTEC404 Use digital technologies to collaborate in a work environment
  • BSBTWK401 Build and maintain business relationships
  • BSBWHS411 Implement and monitor WHS policies, procedures and programs
  • BSBWRT411 Write complex documents
  • BSBXCM401 Apply communication strategies in the workplace
  • BSBHRM415 Coordinate recruitment and onboarding
  • BSBINS401 Analyse and present research information
  • BSBSTR401 Promote innovation in team environments
  • BSBOPS405 Organise business meetings
  • BSBOPS404 Implement customer service strategies
  • BSBOPS402 Coordinate business operational plans

Entry Requirements

At Abbey College, students must have/or be:

  • computer skills with the ability to modify and save a document and to upload attachments.
  • Access to a computer and the internet.
  • 18 years old or above to apply for this course.
  • Satisfactory completed Year 11 of secondary education or its equivalent
  • For overseas students, whose first language is not English an overall IELTS score of 5.5 or equivalent OR Pass an Abbey College Australia entry test designed to assess the level of English proficiency.


Course Duration

  • Full Time – 52 Weeks
  • Classes Schedules: 15 hours class every week either through a 2-day morning session or a 3-day evening session. Additional 5 hours of online self paced study.
  • Temporary COVID-19 Online Arrangements apply, please visit our Website

Study Pathway

Graduates will have knowledge and skills for application in a business environment. The course is suitable for students with prior knowledge looking to upskill, and others with limited experience in the field, looking to obtain entry-level employment in an industry. Graduates can consolidate and build pathways to further education and employment opportunities including:  

  • BSB50120 Diploma of Business
  • BSB60120 Advanced Diploma of Business


Tuitition Fee

$6000 /Full Course

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