CHC52021 Diploma of Community Services

CHC52021 Diploma of Community Services

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 440 hours of work as detailed in the Assessment Requirements of the units of competency.

Course delivery modes:

Blended learning system in Sydney or Adelaide Campus  |  Course conducted in English

Employment outcomes from this qualification may include:

With relevant working experience graduates of CHC52021 – Diploma of Community Services course may gain employment in job roles including:

  • Senior Youth Worker,
  • Aboriginal Housing Worker,
  • Community Development Worker for Social Housing,
  • Assistant Community Services Worker,
  • Community Work Coordinator,
  • Support Facilitator (Disability),
  • Support Facilitator (Community Services),
  • Community Housing Worker,
  • Assistant Community Worker,
  • Coordinator of Volunteer Work,
  • Team Leader,
  • Family Support Worker,
  • Disability Team Leader,
  • Early Intervention Worker,
  • Community Care Manager,
  • Care Team Leader,
  • Community Access Coordinator,
  • Pastoral Care Counsellor,
  • Youth Housing Support Worker,
  • Housing Manager,
  • Welfare Support Worker,
  • Case Coordinator (Disability),
  • Housing Assistant,
  • Community Recreation Coordinator,
  • Community Housing Resources Worker,
  • Family Services Coordinator,
  • Pastoral Care Worker,
  • Community Worker,
  • Community Services Coordinator,
  • Case Coordinator (Community Services),
  • Aboriginal Neighbourhood House Coordinator,
  • Community Program Coordinator 

To view outcomes about employment prospects for this qualification see

Qualification Units

The CHC52021 Diploma Of Community Services requires the completion of the following Units (including 12 core and 8 electives).

Core units
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety
CHCLEG003 Manage legal and ethical compliance
Elective units
CHCADV002 Provide advocacy and representation services
CHCCOM003 Develop workplace communication strategies
CHCCSL001 Establish and confirm the counselling relationship
CHCCSL002 Apply specialist interpersonal and counselling interview skills
CHCDIS017 Facilitate community participation and social inclusion
CHCDIV003 Manage and promote diversity
CHCMHS001 Work with people with mental health issues
CHCMHS004 Work collaboratively with the care network and other services

** Please note: Electives are subject to change to meet client and industry requirements.


Entry Requirements

At Abbey College, students must have/or be:

  • Must be 18 years of age or older at the time of course commencement.
  • Must have the ability to undertake a work placement at two of aged care, home and community care, disability care or community service organisation.
  • Some prospective students may be asked to undertake an LLN assessment or enrolment interview prior to acceptance.
  • Must have completed Australian Year 11 or equivalent level of schooling or a Certificate III or higher qualification with an Australian institution.
  • For overseas students, whose first language is not English an overall IELTS score of 6.0 or equivalent OR

          Pass an Abbey College Australia entry test designed to assess the level of English proficiency.

Here is a score comparison chart featuring popular English Proficiency Tests as well as Abbey’s English Placement Test:

Course Duration

Course Duration: 104 Weeks

Study Pathway

After completing CHC52021– Diploma of Community Services you may progress to higher education courses.

Tuition Fee

For tuition fees, please, contact us or one of our accredited educational agents.

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