BSB40120 Certificate IV in Business (Operations)

BSB40120 Certificate IV in Business (Operations)

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities. Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems

and analyse information from a variety of sources.
They may provide leadership and guidance to others with some limited responsibility for the output of others. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Course delivery modes:

Blended learning system in Sydney or Adelaide Campus  |  Course conducted in English

To whom is this course recommended?

 International students who are interested in developing their knowledge and skills in business management.

Employment outcomes from this qualification may include:

With relevant working experience graduates of BSB40120 – Certificate IV in Business course may gain employment in administration job roles including:

  • Personal Assistant
  • Office Administrator
  • Sales Assistant
  • Analyst
  • Customer service assistant
  • Administrator

To view outcomes about employment prospects for this qualification see

Qualification Units

  • BSBCRT411 Apply critical thinking to work practices
  • BSBTEC404 Use digital technologies to collaborate in a work environment
  • BSBTWK401 Build and maintain business relationships
  • BSBWHS411 Implement and monitor WHS policies, procedures and programs
  • BSBWRT411 Write complex documents
  • BSBXCM401 Apply communication strategies in the workplace
  • BSBHRM415 Coordinate recruitment and onboarding
  • BSBPEF401 Manage personal health and wellbeing
  • BSBSTR402 Implement continuous improvement
  • BSBPEF403 Lead personal development
  • BSBOPS404 Implement customer service strategies
  • BSBOPS402 Coordinate business operational plans

Entry Requirements

At Abbey College, students must have/or be:

  • Confidence in modifying, saving and uploading documents across the Microsoft Office suite, such as Excel spreadsheets and word documents.
  • Access to a computer and the internet.
  • 18 years old or above to apply for this course.
  • Satisfactory completed Year 12 of secondary education or its equivalent
  • For overseas students, whose first language is not English an overall IELTS score of 6.0 or equivalent OR
  • Pass an Abbey College Australia entry test designed to assess the level of English proficiency.

Here is a score comparison chart featuring popular English Proficiency Tests as well as Abbey’s English Placement Test:

Course Duration

52 Weeks – Delivered full time

4 terms (36 study weeks and scheduled breaks).

Study Pathway

Pathways to the qualification:

There are no pre-requisite requirements for this course  but  pathways for candidates considering this qualification may include:

  • BSB40120 – Certificate IV in Business or other relevant qualification/s
  • with extensive vocational experience in a business context

Pathways from the qualification:

Graduates will have knowledge and skills for application in a business environment. The course is suitable for students with prior knowledge looking to upskill, and others with limited experience in the field, looking to obtain employment in an industry setting. Graduates can consolidate and build pathways to further education and employment opportunities including:  

  • BSB60120 Advanced Diploma of Business
  • Bachelor programs at University

Tuition Fee

For tuition fees, please, contact us or one of our accredited educational agents.

Tuition Fee

To obtain information about tuition fees, please access the Course Guide. Additionally, feel free to reach out to us directly or connect with one of our authorized educational agents for assistance.

Need a Hand? Let us help you choosing the right course.